Privacy Policy

Effective date: September 30, 2026

This Privacy Policy explains how Site Complete LLC ("Site Complete", "we", "us", or "our") collects, uses, and shares information when you use the Site Complete platform at getsitecomplete.com and related services (the "Service"). Site Complete is a property management platform for site-based properties like RV parks, campgrounds, and mobile home communities (CRM, financials, rent roll, leases, maintenance, and marketplace).

1. Information we collect

  • Account & profile data: name, email, phone, business/park details, and login credentials you provide when you register or use the Service.
  • Billing data: subscription plan and payment status. Payments are processed by Stripe; card data is handled by Stripe and is not stored by Site Complete. We retain only limited billing metadata (e.g., plan, last-4 where provided by Stripe, charge status).
  • Usage & analytics: pages viewed, features used, device/browser information, and log data used to operate, secure, and improve the Service.
  • Park & tenant data you enter: resident/tenant records, leases, financial figures, maintenance requests, and listing content that owners add to the Service. Owners are responsible for having the rights and consents needed to provide this data.

2. How we use information

We use information to:

  • provide, operate, maintain, and secure the Service;
  • process subscriptions and payments (via Stripe);
  • send transactional messages (e.g., verification, password resets, receipts, tenant invites);
  • provide customer support and respond to requests;
  • send notifications and, where permitted, marketing emails you can opt out of;
  • detect, prevent, and address fraud, abuse, and technical issues;
  • comply with legal obligations.

3. Third parties & subprocessors

We do not sell your personal data. We share data only with service providers ("subprocessors") that help us run the Service, under contracts that limit their use of the data:

  • Stripe: payment processing and subscription billing.
  • Google Cloud / Firebase: application hosting, database, authentication, and storage.
  • Resend: sending transactional and notification emails.
  • Intuit (QuickBooks Online): only when a park owner connects their own QuickBooks company, as described in section 3a.

We may also disclose information when required by law or to protect the rights, safety, and security of our users, the public, or Site Complete.

3a. QuickBooks Online connection

A park owner or an administrator may connect a park to the owner's own QuickBooks Online company. The connection is optional and is made by the owner signing in to Intuit and authorizing Site Complete. Nothing below happens for a park that is not connected.

  • What we read from QuickBooks: the company's name, its chart of accounts, its customer list (names and QuickBooks ids), and the journal entries we ourselves created, to confirm they match what we sent.
  • What we write to QuickBooks: customers (display names only, for guests and tenants who owe money) and journal entries built from the park's own ledger — the same figures as the park's accounting export. We never edit or delete an entry in QuickBooks; a correction is posted as a reversing entry plus a new one.
  • Where it is stored: the connection's access and refresh tokens are stored in our database (Google Cloud Firestore) encrypted with AES-256-GCM under a key held in Google Secret Manager; the tokens are never written to logs, emails, or pages. We also store the QuickBooks ids of the customers and entries we created, and a log of each call (what, when, the outcome, and Intuit's request id) without any token in it.
  • How to disconnect: from the QuickBooks card on Settings → Integrations, or from inside QuickBooks (Apps → Site Complete → Disconnect). Disconnecting revokes the connection with Intuit and deletes both tokens from our database; the ids of entries already posted are kept so that a later reconnection does not post them twice.
  • Deletion on request: email support@getsitecomplete.com and we will delete the stored QuickBooks ids and call log for your park. Entries already in your QuickBooks company belong to that company and are not changed by us.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling some cookies may affect how the Service works. See our Cookie Policy for details.

Our public marketing site (not the Service itself) uses Zoho SalesIQ, a third-party service, for live chat and visitor analytics. When you visit those pages, Zoho may set cookies and receive your IP address, browser details and the pages you viewed. The chat is not loaded inside the Service, on booking pages, or on any park's own pages.

5. Data retention

We retain account and Customer Data for as long as your account is active and as needed to provide the Service. After cancellation, we may retain data for a reasonable period to meet legal, accounting, and security obligations, after which it is deleted or anonymized. You can request deletion as described below.

6. Security

We use industry-standard safeguards, including encryption in transit, access controls, and reputable infrastructure providers (Google Cloud / Firebase), to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights & choices

You can access, correct, or update most of your information directly in your dashboard settings. You may request access to, correction of, or deletion of your personal data by emailing support@getsitecomplete.com. We will respond within a reasonable time and as required by applicable law. Note that some data may be retained as described in "Data retention."

8. Email preferences & CAN-SPAM

Marketing and notification emails include a one-click unsubscribe link and honor opt-outs, in line with the CAN-SPAM Act. You can manage which notification and marketing emails you receive from your dashboard's notification preferences. Transactional emails, such as email verification, password resets, payment receipts, and resident-portal invites, are not marketing and are necessary to operate the Service, so they are always sent.

9. SMS / mobile messages

With your consent at signup (or in your account settings), Site Complete sends automated account and service text messages, such as account notifications, service updates, trial reminders, and booking notifications, to the mobile number you provide.

  • Message frequency varies.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Reply STOP at any time to opt out of text messages.
  • Reply HELP for help, or contact support@getsitecomplete.com.
  • Consent to receive text messages is not a condition of purchase or of using the Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Updated October 28, 2026: Mobile numbers and text consent are never shared or sold to third parties for marketing.

10. Children

The Service is intended for businesses and is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the effective date above and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Site Complete LLC. Questions about this policy or your data? Email support@getsitecomplete.com. See also our Terms of Service.